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Training Catalogue

	Induction
	Leadership and Management Development
	Customer Service
	Team Development
	Personal and Career

Customer Service training

• Effective customer service - remember who you are!
• Team customer service - the customer 3^rd concept
• Service management
• Call centre specific programmes

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For further information on any of our courses, please contact us at: neville@inlconsultancy.com or telephone: +44 (0)845 833 1179.